Returns – (Excluding Firearm, Ammunition, Optics and Pet Products)
All paid orders ship within 2 business days, Monday through Friday. Holidays and weekends are not Business Days.
Returns
•All Returns must be shipped within 5 days of the date it was received.
•All returns are required to have a Return Authorization Number issued within 10 days of the date of purchase, unless otherwise stated. Once the Return Authorization Number is acquired, you have 3 days to return the item(s).
•Misused, Shipping Damaged Items or used items will not be accepted for return.
•All return items must be shipped in the Original Packaging and properly packed to prevent damage.
•All non-defective products must be returned unopened within 5 days of the date of invoice, and are subject to a 25% Restocking Fee.
•All defective products will be accepted for repair or replacement only if they are returned within 5 days as stated above.
•All returns must be unopened, in original saleable condition, 100% complete, with all packaging material, manuals, and accessories.
•A Repair/Replacement Fee will be assessed to all authorized returns received incomplete or damaged, or may be refused at our discretion.
•Shipping costs are not refundable. If a returned is found to be defective we will reimburse normal ground shipping in the USA only.
Closeouts: All sales are final
Return Policy - Pet Products
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow up to 30 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1 - Read and agree to the Returns Policy and Procedure above.
2 – Email: luvbellyrubs@gmail.com - We will need your order number and the Item ID number of the product you wish to return.
Refused Orders - Should you decide to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.
Restocking Fee Breakdown
20% Restocking Fee for all items
Exchanges
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.
Closeouts: All sales are final
Free Shipping Specials
Free shipping applies to standard ground USPS shipping only when explicit special promotion occurs
Shipping Policies - Pet Products
Sorry but we do not Ship COD.
By default all orders will ship by the most cost effective and safe means necessary to receive your items in good standing.
UPS
Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. UPS may also charge Oversize handling fees if the shipment exceeds certain sizes. You will be charged an over the maximum handling fee of $110.00 for any oversized shipment.
All UPS shipments are insured up to $100 by default. If you require more insurance then that you must request that we declare the entire value of the order. UPS insurance rates are $0.80 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.70. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.
USPS
Unlike UPS, USPS by default does not include any insurance on their shipments. We are not able to file lost or damage package claims unless you specifically ask us to insure your USPS shipment. If you do not request that we purchase insurance on a USPS shipment and that package is lost or damaged in shipment we will not be able to reimburse you for the cost of the item or shipping. If we can not ship via USPS we will contact you for additional shipping.
Insurance Rates for USPS are $.90 per $100 in shipment value. For example, a customer insuring domestic package valued at $100.00 would pay a rate of $0.90. If the package were valued at $100.01, this customer would pay $1.80 ($0.90 x 2).
Damaged or Lost Packages
All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed.
Damaged Packages:
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send an email to customerservice@defendusafety.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.
Be sure to repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.
Include:
Name
Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Telephone number
Lost Packages:
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact you regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped without declared value can only be credited up to $100. To file a lost package tracer please send an email to customerservice@defendusafety.com with the information outlined below.
Name
Order Number
The item(s) lost
The tracking number or delivery confirmation number of the shipment
Telephone number
Note: We ONLY ship in the USA. Return and shipping policies are based on supplier agreements, law and regulation mandates.